InSite Terms & Conditions

InSite is offered through a qualified demo and commercial discussion process. We do not currently offer public self-service plans or public checkout subscriptions on in-site.io.

You may request a demo through our website. We may review your request, ask follow-up questions, and decide whether to offer a demo, pilot, proof-of-concept, or commercial access. We may accept or decline any demo request at our discretion.

Commercial terms, pricing, plans, onboarding, NDAs, support expectations, payment terms, and any special customer requirements are discussed and agreed separately by email, proposal, order form, invoice, statement of work, master services agreement, data processing agreement, or another written agreement accepted by us.

If there is a conflict between these public Terms and a signed written agreement between GLORIAPR and a customer, the signed written agreement will control for that customer to the extent of the conflict.

You may use the Platform only if you are acting for a business, professional, or organisational purpose and you are at least 18 years old.

If you use the Platform on behalf of a company or other organisation, you confirm that you have authority to bind that organisation to these Terms. In these Terms, "you" includes both the organisation and each authorised user acting on its behalf.

InSite is a B2B telecom inspection operations platform. It helps teams turn field and drone evidence into structured, report-ready inspection decisions across workflows such as RGB imagery, thermal imagery, panorama, orthophoto, point cloud, measurements, findings, review records, and reports.

The Platform is intended to support inspection review, evidence management, finding workflows, reporting, and operational decision support. It does not replace professional engineering judgment, field verification, regulatory obligations, safety procedures, or customer-specific quality controls.

Access to the application is invitation-based. A tenant administrator may be invited by magic link and then asked to set a password for recurring login. Tenant administrators may invite authorised members in a similar way.

You are responsible for:

• maintaining the confidentiality of login credentials;
• ensuring that only authorised users access your workspace;
• configuring and reviewing user roles and permissions;
• promptly removing users who should no longer have access;
• all activity under your users' accounts, except where caused by our breach of these Terms.

You must notify us promptly if you suspect unauthorised access to an account or workspace.

As between you and GLORIAPR, you retain ownership of the data, files, evidence, records, annotations, findings, reports, and other content you or your users submit to the Platform ("Customer Data").

You grant GLORIAPR a limited right to host, process, transmit, display, transform, analyse, and otherwise use Customer Data as necessary to provide, secure, maintain, support, and improve the Platform, comply with law, and perform our obligations under the applicable written agreement.

InSite is designed for inspection and documentation workflows. Permitted Customer Data may include business information, asset and site records, mission records, RGB imagery, thermal imagery, panorama files, orthophotos, point-cloud files, measurements, annotations, findings, reports, user roles, audit records, and related operational information.

The Platform is not intended for uploading contracts, spreadsheets, unrelated business documents, or files outside the supported inspection and documentation workflows. If a user uploads such material as an image or otherwise forces it into an inspection or documentation workflow, that may be treated as misuse of the Platform.

You are responsible for:

• ensuring that you have all rights, permissions, licences, consents, notices, and legal bases required to upload, process, review, and share Customer Data through the Platform;
• ensuring that your use of the Platform complies with laws applicable to you, your industry, your assets, your locations, and your inspection activities;
• verifying the accuracy, completeness, and suitability of Customer Data and Platform outputs before relying on them;
• applying appropriate professional, engineering, operational, legal, and safety review to any inspection result, finding, recommendation, or report;
• securing exported reports and evidence shared outside the Platform;
• ensuring that your users comply with these Terms.

You must not use InSite as the sole basis for safety-critical, engineering-critical, regulatory, employment, insurance, legal, or other high-impact decisions without independent professional review.

You must not:

• use the Platform for unlawful, harmful, fraudulent, deceptive, or abusive purposes;
• use the Platform for unlawful surveillance or to process evidence collected unlawfully;
• upload sensitive personal data, children's data, biometric identifiers, health data, government identification numbers, financial account data, or similarly sensitive information unless we have expressly agreed in writing and appropriate legal safeguards are in place;
• upload data that you do not have the right to process;
• attempt to bypass tenant controls, row-level security, access controls, rate limits, or usage restrictions;
• scrape, crawl, copy, or harvest the Platform except as expressly allowed in writing;
• reverse engineer, decompile, disassemble, or attempt to derive the source code or underlying models of the Platform except where law expressly allows this;
• interfere with, disrupt, overload, or attack the Platform or its infrastructure;
• use the Platform to develop, train, or benchmark a competing product or model, unless we expressly agree in writing;
• misrepresent Platform outputs, remove context from reports in a misleading way, or present draft/AI-assisted findings as final verified conclusions without appropriate review;
• resell, sublicense, or commercially exploit the Platform or outputs except as permitted in your written agreement.

The Platform may include AI-assisted or automated features, including defect candidate triage, overlays, measurements, classifications, summaries, or workflow suggestions.

These features are decision-support tools only. They may be incomplete, inaccurate, unsuitable for a particular site or use case, or dependent on the quality of the input evidence. You are responsible for human review and final decisions.

We do not guarantee that AI-assisted or automated outputs will identify every issue, defect, anomaly, hazard, or compliance matter. You must not treat AI-assisted outputs as professional engineering advice, safety certification, regulatory approval, or a substitute for qualified inspection review.

Unless we agree otherwise in writing, Customer Data is not used to train or improve generalised models or product features except with your approval or in aggregated or de-identified form as described in our Privacy Policy and applicable written agreement.

Subject to these Terms and your written agreement, you may export, download, screenshot, and share final reports and authorised deliverables with your internal teams, customers, clients, stakeholders, or other authorised recipients for permitted business purposes.

You are responsible for ensuring that reports and exports are accurate, complete, properly reviewed, and shared only with authorised recipients. You must not remove relevant context, disclaimers, evidence links, or limitations in a way that makes a report misleading.

Resale or white-label use of InSite outputs is permitted only if expressly allowed in the applicable order form or written agreement. Otherwise, use is limited to your internal business purposes and authorised customer or stakeholder deliverables.

Plans, fees, usage limits, onboarding fees, payment dates, and taxes are custom and are set out in the applicable written agreement, invoice, or payment instruction.

Payment may be made by wire transfer or, where offered, through a payment link provided by GLORIAPR through its Stripe account or another approved payment method.

Unless a written agreement states otherwise, fees are non-refundable except where required by law, where there has been a billing error or duplicate payment, or where GLORIAPR expressly agrees otherwise in writing. Because commercial access normally follows a demo, pilot, or discussion process, you should evaluate suitability before purchasing.

You are responsible for all taxes, duties, bank charges, and payment fees applicable to your purchase, except for taxes based on our income.

We may suspend or restrict access to the Platform if:

• payment is overdue;
• you breach these Terms or a written agreement;
• your use creates legal, security, operational, or reputational risk;
• suspension is needed to protect the Platform, other customers, users, or third parties;
• we are required to do so by law or a competent authority.

Where practical, we will give notice and an opportunity to resolve the issue. We may act immediately where needed to address security, legal, or operational risk.

Either party may terminate access as set out in the applicable written agreement. If no written agreement specifies termination rights, we may terminate demo or pilot access at any time and may terminate commercial access on reasonable notice.

After termination, we may provide a reasonable export period, typically 30 days unless a written agreement states otherwise. We may then delete or disable access to Customer Data, subject to legal, security, backup, and recordkeeping requirements.

Support is provided by email and through any support process agreed in writing. Unless a signed SLA states otherwise, we do not promise any specific response time, uptime level, service credit, or availability commitment.

We may update, modify, suspend, or discontinue parts of the Platform from time to time. We will try to avoid materially reducing core paid functionality during an active paid term unless required for security, legal, operational, or product reasons.

We use technical and organisational measures designed to protect the Platform and Customer Data. These may include HTTPS/TLS, tenant-aware access controls, row-level security, role-based permissions, audit logging, application logging, restricted internal access, backups, and security checks.

No online service is perfectly secure. You are responsible for using the Platform securely, managing users and permissions, and protecting exports or reports outside the Platform.

Our Privacy Policy explains how we process personal data. For Customer Data processed on behalf of a customer, GLORIAPR generally acts as a processor or service provider. For demo requests, account administration, billing, support, security, website analytics, and legal compliance, GLORIAPR generally acts as a controller.

Where required or agreed, we may enter into a data processing agreement ("DPA") with the customer. If the DPA conflicts with these Terms on personal data processing, the DPA will control for that processing.

The Platform may rely on third-party service providers, including hosting, storage, database, email, analytics, security, logging, and payment providers. These may include Vercel, Google Cloud Run, Cloudflare, Supabase, Resend, Google Analytics, and Stripe, depending on the feature used.

You acknowledge that use of the Platform may involve processing by those third-party providers. We are not responsible for third-party services that you choose to use independently with the Platform unless expressly agreed in writing.

GLORIAPR and its licensors own all rights, title, and interest in and to the Platform, including the software, user interface, workflows, templates, documentation, designs, models, analytics methods, know-how, and system-generated formats.

Except for the limited access rights we grant you, these Terms do not transfer any intellectual property rights to you.

You must not remove proprietary notices from the Platform or documentation.

If you provide suggestions, ideas, requests, or feedback about the Platform, you grant GLORIAPR a perpetual, worldwide, royalty-free right to use that feedback without restriction or compensation, provided we do not disclose your confidential Customer Data except as allowed under these Terms or a written agreement.

Each party may receive non-public business, technical, financial, operational, or product information from the other party. The receiving party must use reasonable care to protect confidential information and may use it only for the purpose of the relationship between the parties.

Confidentiality obligations do not apply to information that is public, already known without restriction, independently developed, lawfully received from a third party, or required to be disclosed by law.

The Platform is provided on an "as is" and "as available" basis, except as expressly stated in a written agreement.

To the fullest extent permitted by law, we disclaim all implied warranties, conditions, and representations, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, uninterrupted availability, and error-free operation.

We do not warrant that the Platform will meet every requirement, detect every defect, prevent every operational issue, or produce legally or technically sufficient outputs for every use case.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or other liability that cannot legally be limited.

Subject to the previous paragraph, GLORIAPR will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, goodwill, data, business opportunity, anticipated savings, or business interruption.

Subject to the first paragraph of this section and unless a written agreement states otherwise, GLORIAPR's total aggregate liability arising out of or relating to the Platform or these Terms will not exceed the fees paid or payable by the customer for the Platform under the applicable order form during the 12 months before the event giving rise to the claim.

You will indemnify and hold GLORIAPR harmless from claims, damages, losses, liabilities, costs, and expenses arising from:

• your Customer Data;
• your unlawful or unauthorised use of the Platform;
• your breach of these Terms or a written agreement;
• your violation of third-party rights;
• your failure to obtain required permissions, notices, licences, or consents.

You must not use, access, export, or re-export the Platform in violation of applicable export control, sanctions, or trade compliance laws. We may refuse, suspend, or terminate access where required to comply with such laws.

We may update these Terms from time to time. The effective date above shows when these Terms were last updated. If changes materially affect active paid customers, we will use reasonable efforts to provide notice through the Platform, email, or another appropriate channel.

Continued use of the Platform after updated Terms take effect means you accept the updated Terms, unless a signed written agreement states otherwise.

These Terms are governed by the laws of England and Wales.

The courts of England and Wales will have exclusive jurisdiction over disputes arising from or relating to these Terms, unless a signed written agreement states otherwise.

For questions about these Terms, contact:

• GLORIAPR Ltd
• 182-184 High Street North, London E6 2JA, United Kingdom
• Email: team@in-site.io
• Company No. 16313878
• ICO Reg No. ZB946447